FAQ

Product Information

Contrary to popular belief – scrunchies are perfectly safe for your hair and help protect it (opposed to regular hair elastics).

We have done our best to ensure that we have a scrunchie for everyone. Please check out our size guide to find the perfect scrunchie for you!

While most of the material we use is safe to be cleaned in a washing machine we recommend hand washing your scrunchie and letting it air dry on a flat surface.

We do our best to ensure the colour and prints of our scrunchies show correctly online. However, please keep in mind that screen resolution differs from one device to another. 

Please also note that our custom collections (with patterned fabrics) may differ ever so slightly from the pictures shown online. This is because not every cut of patterned fabric will be the exact same.

Orders

We do our very best to ship orders within 1-2 business days of purchasing your products. During peak order times like holidays and new product launches, please allow for a little extra processing time. An email will be sent to you once your order has been processed. The estimated shipping times will begin once your order has been processed and is released from our facility. 

Depending on where you live, we estimate the following delivery times:

Canada: 2-5 business days
USA: 4-10 business days
International: 7-21 business days

Please note these delivery times are estimates for regular mail. More information can be found on our shipping page.

If you’d like to make a custom order, please reach out to us at hello@flirtypineapple.com to discuss how we can help you!

Yes! If you would like to order more than 10 of one style/colour of scrunchie, we recommend reaching out to us at hello@flirtypineapple.com!

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Because of this, we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately at hello@flirtypineapple.com and we will do our best to accommodate your request!

Payments

We accept VISA, Mastercard, American Express, Shop Pay, Apple Pay + Google Pay.

Yes! Gift cards can be purchased here!

Shipping

We do our very best to ship orders within 1-2 business days of purchasing your products. During peak order times like holidays and new product launches, please allow for a little extra processing time. An email will be sent to you once your order has been processed.

Yes! And we are happy to offer flat rate shipping of $25 for all international orders.

We use Canada Post to ship orders within Canada and UPS for orders shipping to the U.S.

The estimated shipping times will begin once your order has been processed and is released from our facility. 

Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days (which does not include weekends/holidays). Once your package is in the hands of our shipping provider, arrival times are out of our control. However, we find that most people in Canada + the U.S. receive their order within 5-10 business days. International orders typically take anywhere from 10-30 business days.

If you are looking for expedited shipping, please contact us at hello@flirtypineapple.com to arrange.

Shipping and handling fees cover packaging, fulfilment, and postage.

Yes! We offer local pickup in downtown Toronto + Harriston, Ontario. We recommend reaching out to us at hello@flirtypineapple.com before making your purchase to confirm pick up date, time and location.

When making your purchase, during the checkout, you'll be able to select your preferred pick up location under Shipping.

Prices displayed on our website do not include taxes. When you proceed to purchase your order, sales tax and shipping charges (where applicable) will be calculated on the total value and will be displayed on the Order Summary page. 

International packages shipping to locations outside of Canada may be subject to customs, duties and taxes which are determined by the destination country, the shipment value and the contents of the package. These fees are not included in the item price or shipping costs and therefore are the responsibility of the customer. 

Please note that you may be required to pay applicable customs, duties and taxes before or upon delivery of your package.

Returns

We are sure you'll love your Flirty Pineapple products; however, we know that life isn't always perfect! We have a 14-day return policy on non-sale items, which means you have 14 days after receiving your item to request a return/exchange for an in-store credit. 

To be eligible for the in-store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@flirtypineapple.com. Please include your order #, item(s) you're requesting to return and the reason(s) for requesting a return. Return shipping costs are the responsibility of the customer.

Please note: items sent back to us without first requesting a return will not be accepted. 

While our products are carefully inspected prior to shipping, we understand that things happen. Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. However, please note that we are not responsible for damages resulting from shipping, washing, wearing or misuse. 

Unfortunately, we cannot accept returns on gift cards, sale or discounted items at this time.

General

We do our best to respond to all inquiries within 1-2 business days.

Yes – we often offer different discounts and promotions. If you’re a member of Pineapple Rewards and following us on social media, you’ll be the first to know of any discounts or promotions being offered!